Jennifer’s clients rely on her forward-thinking, innovative approaches to physician practice issues, ambulatory operations, process redesign, and medical group–hospital integration. For 20 years, Jennifer has worked closely with leaders of physician practices, hospitals, and health systems to help their organizations respond to challenges in the healthcare industry and position them for long-term success. Her practice concentrates on the organizational, strategic, operational, and financial alignment between large multispecialty group practices and affiliated health systems to achieve care delivery integration. Jennifer has served as an interim executive at a 2,000-physician management services organization, leading large-scale operational/IT changes across employed physician groups. Jennifer leads our Consumer Engagement and Patient Access practice area, enabling digital front door technologies at multiple health systems, including AdventHealth, Prisma Health, and University of Washington. She is a frequent industry speaker and publisher. Recent publications and speeches include: • Changing the Channel: Strategies for Expanding Patient Access”, hfm • Big Box Stores to Amazon: What the Changing Market Means for Ambulatory Strategy, Becker’s Hospital Review