Bridging the gap between business and technology is not easy and requires discipline and balance between technology, people, and business. Even though for many organizations today, technology is the business and is understood as a critical enabler by every part of the organization this understanding is often not enough to create and sustain the new value that business needs. The new value is more than just better crunching of data to deliver new insights, it must spur innovation, and it should disrupt your own traditional business models without destroying value.
For business and technology leaders alike, new actions and behavioral changes are needed to help their organizations make this shift. CIOs and CISOs are automatically expected to take responsibility for problems in their domains, but unless the business and the CIO are communicating around what matters most in business terms when technology fails it is often for the wrong reasons.