Information Technology: Successful professional with extensive experience in networking technologies, server platforms, operating systems, programming languages and mainframe applications. Problem Management: More than four years of advanced network, mainframe and server troubleshooting and support. Proven success in situation and change management for high impacting issues. Good understanding of general problem management methodologies, Six Sigma, ITIL and Process Ownership. Team Management: Managed several individuals (both internal employees and contractors) with responsibility for oversight of successful Disaster Recovery/Business Continuity tests. Ability to motivate as well as delegate in order to execute on stated goals. Professional Skills: Excellent work ethic, interpersonal skills & relationship building, multi-tasking, and communication management. Demonstrated eagerness to learn and take on challenging tasks. Specialties: Advanced Network Troubleshooting, End to End System Troubleshooting, Disaster Recovery Planning and Design, Business Continutiy Planning, Solution Development