Executive Event

Journey to Generative AI — Voice AI Focus

November 13, 2024 - Toronto, Canada
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November 13, 2024

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Agenda

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All times Eastern Time

8:30 AM-9:20 AM

Welcome & Registration

9:20 AM-9:30 AM

Opening Remarks

9:30 AM-9:50 AM

Generative AI Adoption Trends — Key Voice AI Use Cases

Achieving success with voice and generative AI requires a modern data strategy focused on aligning mindset, people/process, and technology. Customers will learn key elements of an effective data strategy, including a customer-centric mindset, empowered teams, and a scalable data architecture enabled by cloud services like AWS Bedrock, AWS generative AI offerings and related voice ecosystems compenants like Deepgram to fuel secure and governed generative AI applications. By building these foundational capabilities, organizations can harness the power of voice and generative AI to create business value.

Daniel DuPlessis AWS
Daniel DuPlessis

Principal Partner Solutions Architect

AWS

Daniel is a Principal Partner Solutions Architect at AWS. He has been involved in the AI domain since 2015 and at AWS he works with customers and partners on their AI adoption and cloud strategies. Apart from working hands-on with technology as an architect, his interests span enterprise transformation, innovation and implementing AI operating models in the enterprise. Daniel keenly believes in the transformative potential of technology in the enterprise and its ability to bring about broad societal benefits. Outside of work he likes to travel, go on hikes and play racquet sports.
9:50 AM-10:05 AM

Networking Break

10:05 AM-10:45 AM

Transforming Customer Experiences with Voice AI

Explore how Deloitte leverages Generative AI to redefine customer interactions through Voice AI with Virtual Agents and Agent Assist solutions. This session will dive into how AI-driven virtual agents can streamline customer experiences, resolve issues proactively, and reduce call center volumes, while Agent Assist tools empower human agents with real-time insights to enhance productivity and satisfaction. Join us to discover how these innovations are driving measurable improvements in customer service and operational efficiency across industries.

Abe Pursell Deepgram
Abe Pursell

VP Business Development & Partrnerships

Deepgram

Anand Nimkar Deloitte
Anand Nimkar

Chief Architect, Generative AI

Deloitte

10:45 AM-11:40 AM

Navigating the Voice and Generative AI Landscape

Let's explore the transformative potential of Voice in Generative AI, guided by insights from cloud experts and industry leaders. We'll delve into real-world examples of AI innovations, strategies for C-level executives to integrate AI successfully, and best practices for enhancing customer experiences and driving business growth. Our discussion will also cover the most anticipated advancements in Generative AI over the next 12-24 months and their potential impact on businesses. Additionally, we'll address the ethical and regulatory considerations surrounding AI use, and examine the build vs. buy decisions executives face when choosing AI solutions.

Chair
Daniel DuPlessis AWS
Daniel DuPlessis

Principal Partner Solutions Architect

AWS

Daniel is a Principal Partner Solutions Architect at AWS. He has been involved in the AI domain since 2015 and at AWS he works with customers and partners on their AI adoption and cloud strategies. Apart from working hands-on with technology as an architect, his interests span enterprise transformation, innovation and implementing AI operating models in the enterprise. Daniel keenly believes in the transformative potential of technology in the enterprise and its ability to bring about broad societal benefits. Outside of work he likes to travel, go on hikes and play racquet sports.
Panelists
Ian Scott Deloitte
Ian Scott

Partner, Chief Data Scientist

Deloitte

Shadi Baqleh Deepgram
Shadi Baqleh

COO

Deepgram

11:45 AM-1:00 PM

Executive Roundtable Lunch

1:00 PM-1:30 PM

Closing Remarks & Networking

Together With

Amazon Web Services (AWS)
Deepgram
Deloitte
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