Cloud Contact Center Transformation for Superior Business Communication

CXO Council

October 19, 2022 - UK & Ireland

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October 19, 2022

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Agenda

All times United Kingdom Time
1:00 PM-2:15 PM
Cloud Contact Center Transformation for Superior Business Communication
The role of contact center agent in modern enterprise has become increasingly more involved with the ever-growing service expectations of today’s consumers. With the level of skills needed to successfully manage customer interactions dramatically expanding, the number of software applications and subsequent need for multi-tasking continues to expand. This has resulted in immense pressure on operators not only to hire, train and retain but also to select and deploy the right systems and software while keeping agents engaged and motivated. Amazon Connect is a comprehensive omnichannel cloud contact centre that provides seamless voice and chat for customers and agents to deliver superior customer service. Its built-in tools for skills- based routing, task management, real-time and historical analytics and intuitive management tools and an economical pay-as-you price offering result in an easy to set up and scalable platform to support millions of customers.